PRIVACY POLICY

PRIVACY POLICY

At The Eagle Hotel, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a booking with us.

WHO ARE WE?

The Eagle Hotel
140 Victoria Road,
Mablethorpe, LN12 2AJ,
United Kingdom

Email: Contact@TheEagleHotel.com

For the purposes of the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018, The Eagle Hotel is the data controller of your personal information.

INFORMATION WE COLLECT

We may collect and process the following types of personal data:

A. Information you provide directly

  • Full name
  • Address and postcode
  • Email address
  • Telephone number
  • Payment information (processed securely via PayPal, Stripe, or Klarna — not stored by us)
  • Proof of identity (such as passport or driving licence) when checking in
  • Booking details (dates, room preferences, and any special requests)

 

B. Information collected automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Pages viewed and time spent on the site
  • Device information (such as mobile or desktop)

This helps us improve our website and provide a better user experience.

HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

  • To manage your room booking and payment

  • To verify your identity upon check-in

  • To communicate with you before, during, and after your stay

  • To comply with legal and regulatory obligations

  • To improve our website, services, and customer experience

  • For security purposes, including fraud prevention

We do not sell, rent, or trade your personal information to any third parties.

LEGAL BASIS

We use your personal information for the following purposes:

  • To manage your room booking and payment

  • To verify your identity upon check-in

  • To communicate with you before, during, and after your stay

  • To comply with legal and regulatory obligations

  • To improve our website, services, and customer experience

  • For security purposes, including fraud prevention

We do not sell, rent, or trade your personal information to any third parties.

LEGAL BASIS FOR PROCESSING

We process your information under the following legal grounds:

  • Contractual necessity: to fulfil your booking and provide accommodation services.

  • Legal obligation: to meet record-keeping and regulatory requirements.

  • Legitimate interests: to manage and improve our operations and customer service.

  • Consent: when you opt in to receive marketing communications or newsletters.

PAYMENT PROCESSING

We use trusted third-party providers to handle payments securely:

These providers process your payment details on their secure servers.
We do not store your full payment card information.
Each provider’s own privacy policy will also apply when you use their service.

DATA RETENTION

We retain your information only for as long as necessary to:

  • Fulfil your booking and any legal or accounting obligations

  • Maintain guest records as required by UK law (e.g. registration forms)

Typically, booking information is retained for up to 7 years to comply with financial regulations.

DATA SECURITY

We take data protection seriously and have implemented appropriate technical and organisational measures to safeguard your data against unauthorised access, loss, or misuse.

All personal information is stored securely, and sensitive data (such as card details) is processed using encrypted connections (SSL).

SHARING YOUR INFORMATION

We may share your personal data with:

  • Payment processors (PayPal, Stripe, Klarna)

  • Our booking platform or website management service (if applicable)

  • Law enforcement or regulatory authorities, if legally required

We never sell or share your data with third parties for marketing purposes.

YOUR DATA PROTECTION RIGHTS

Under the UK GDPR, you have the right to:

  • Access a copy of the personal information we hold about you

  • Request correction of any inaccurate information

  • Request deletion of your personal data (where legally possible)

  • Object to or restrict processing of your data

  • Withdraw consent (where applicable)

To exercise these rights, please contact us at Contact@TheEagleHotel.com

If you are unhappy with how we handle your data, you can also contact the Information Commissioner’s Office (ICO):
www.ico.org.uk

COOKIES

Our website may use cookies to improve functionality and your browsing experience.
You can choose to accept or decline cookies through your browser settings.
For more information, see our Cookie Policy (if applicable).

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect legal or operational changes.
The latest version will always be published on our website, with the revision date clearly shown.

COOKIES

Our website may use cookies to improve functionality and your browsing experience.
You can choose to accept or decline cookies through your browser settings.
For more information, see our Cookie Policy (if applicable).

CONTACT US

The Eagle Hotel
140 Victoria Road,
Mablethorpe, LN12 2AJ, United Kingdom


Email: Contact@TheEagleHotel.com